Split Payments for Hotel Stays

When booking your hotel through Juno, your organization covers accommodations based on their travel policy. If you want more than what’s covered—extra nights, a nicer room, or both—you may have the option to pay the difference yourself through split payments.

How Split Payments Work

Split payments let you customize your hotel stay by paying for the portions that exceed your organization’s policy. Your organization pays what their policy covers, and you pay for any extras.

Two Types of Split Payments

Split payments apply in two situations:

1. Extra Nights (Shoulder Nights)

When you want to stay beyond the covered period—arriving early or staying late—you pay the full nightly rate for the extra nights.

• What you pay: 100% of the extra nights (room rate + taxes/fees)
• What your organization pays: $0 for nights outside the covered period

Example: Your organization covers 3 nights for an event. You want to arrive a day early. You pay for night 1 at the full rate; your organization pays for nights 2–4.

2. Room Upgrade (Out-of-Policy Rate)

When you select a room that exceeds your organization’s maximum rate, you pay the per-night difference between the room rate and the policy limit.

• What you pay: The difference above the policy max (per night)
• What your organization pays: Up to their maximum rate per night

Example: Your organization’s policy allows $150/night. You select a $200/night room. You pay $50/night; your organization pays $150/night.

Combined Example

Both can happen on the same booking:

Scenario: Policy covers 3 nights at $150/night max. You book 4 nights at $200/night.

• Night 1 (extra night): You pay the full $200 (+ taxes)
• Nights 2–4 (covered period): You pay $50/night difference, organization pays $150/night

Your total: $200 + ($50 × 3) = $350 plus applicable taxes and fees.

When Split Payments Apply

Split payments are offered when:

• You select check-in or check-out dates that extend beyond your organization’s covered period (extra nights)
• You select a room that exceeds your organization’s maximum price per night (room upgrade)
• Your organization has enabled split payments in their travel policy
• The hotel booking is in USD (split payments are currently only available for USD bookings)

Pricing Breakdown

When you choose split payment, you’ll see a clear breakdown of what you’re paying for:

Example: Extra Night

Staying one extra night at $150/night with $25 in taxes:

• Extra night: $150.00
• Taxes & fees: $25.00
• Processing fee (2.9%): $5.08
• Total: $180.08

Example: Room Upgrade

Booking a $200/night room when policy allows $150/night, for a 3-night stay:

• Room upgrade: $50.00 × 3 nights = $150.00
• Taxes & fees: $25.00
• Processing fee (2.9%): $5.08
• Total: $180.08

Your Options: Pay the Difference or Request Approval

When your hotel selection exceeds policy, you’ll see two options:

Option 1: Pay the Difference (Pay Yourself)

Choose this when you’re willing to pay for the extras.

• How it works: Select a payment method and your card is charged immediately when you book
• Approval needed: None—you can book right away
• Best for: When you want to finalize your booking without waiting

Option 2: Request Approval

Choose this when you’d like your organization to cover the full cost.

• How it works: You’ll provide a reason for your request, and your coordinator reviews it
• Approval needed: Yes—your booking waits for coordinator approval
• Best for: When the extra cost is justified by business reasons (flight savings, meeting schedules, etc.)

After Booking

Once you’ve booked with split payment:

1. Immediate charge: Your card is charged for your portion plus the processing fee
2. Confirmation: You’ll receive a booking confirmation showing both the covered and self-paid portions
3. At check-in: The hotel has your full reservation—no additional payment needed for the room

Viewing Your Payment

You can see details about your split payment deposit in your itinerary, including:

• What you’re paying for (extra nights, room upgrade, or both)
• Total amount charged
• Payment status

Payment History

To view all your split payment deposits across trips, go to Settings > Payments. The Payment History section shows:

• Date of each payment
• Hotel name and stay dates
• Amount charged (including processing fee)
• Payment status (Paid, Pending, or Refunded)

Common Questions

Can I get a refund if I cancel?

If your booking is cancelled and you need a refund for your split payment deposit, ask Scout to submit a support ticket to Juno. Refund eligibility depends on the hotel’s cancellation policy and when you cancel.

What if I was charged incorrectly?

If you believe you were charged the wrong amount, ask Scout to submit a support ticket to Juno. Scout can review your booking details and create a ticket with all the relevant information for Juno’s billing team to investigate.

Can I change my split payment choice after booking?

Changes to your booking, including split payment arrangements, require assistance from a travel agent. Contact Scout to be connected with someone who can help.

Getting Help

If you have questions about split payments or see unexpected charges:

1. Ask Scout: Scout can explain your charges and booking details
2. Juno Support: For billing issues, refunds, or payment problems—ask Scout to create a support ticket
3. Your coordinator: For policy questions about extending your stay or approval requests
4. Call support: For urgent booking issues, call +1 (218) 275-5866