Managing Payment Methods
Overview
In some cases, your organization may require coordinators to provide their own credit cards for certain types of guest travel and expenses. When creating invitations, Juno will automatically detect when you need to provide payment information and guide you through adding a credit card.
Your organization’s administrator configures which spend categories require coordinator-provided payment methods. This feature gives you flexibility while maintaining compliance with organizational policies.
When You’ll Need to Provide Payment
Your organization may require coordinator-provided payment methods for:
- Flight bookings: When booking flights for your guests
- Hotel reservations: When reserving hotels for your guests
- Ground transportation: When arranging Uber or other ground transport
- Expense reimbursements: When guests submit out-of-pocket expenses
The specific requirements depend on your organization’s payment method selection rules, which may be based on factors like:
- Guest department or cost center
- Trip purpose or event type
- Budget limits or spending thresholds
- Other custom criteria defined by your administrator
Adding a Credit Card During Invitation
Start Creating an Invitation
Begin the guest invitation process as usual by entering guest information and event details.
Provide Payment Information
If coordinator payment is required for any spend categories, you’ll see a payment method section in the invitation form. This section will indicate which categories require your payment:
- If multiple categories require payment, you can use the same card for all or choose different cards for each category
- You can select from previously saved cards or add a new one
Enter Card Details
When adding a new credit card:
- Enter your card number, expiration date, and security code
- Provide the cardholder name and billing address
- The card will be securely saved for future invitations
Complete the Invitation
Once payment information is provided, you can continue completing the invitation as normal. Your saved payment method will be automatically used for bookings in the specified categories.
Managing Your Saved Cards
Viewing Your Cards
To view your saved payment methods:
- Navigate to your coordinator dashboard
- Access your profile settings
- Select “Payment Methods” to see all saved cards
Removing a Card
To remove a saved credit card:
- Go to your payment methods in profile settings
- Find the card you want to remove
- Click “Remove” and confirm the deletion
If you remove a card that’s currently assigned to active invitations, you’ll need to provide an alternative payment method for those invitations before guests can complete their bookings.
Updating Card Information
To update an expired or replaced card:
- Add the new card to your payment methods
- Update any active invitations that use the old card
- Remove the old card once it’s no longer needed
Security and Privacy
How Your Payment Information is Protected
- Card details are encrypted and tokenized immediately upon entry
- Juno never stores your full card number or security code
- Only the last 4 digits and expiration date are visible in the interface
- All payment processing uses PCI-compliant secure infrastructure
Payment Authorization
When you provide a credit card:
- You authorize Juno to charge the card for bookings related to your invitations
- Charges are made only for approved travel and expenses according to your organization’s policies
- You can view all charges and transactions associated with your cards in the dashboard
Reusing Payment Methods
Once you’ve saved a credit card, it can be reused across multiple invitations:
- Saved cards appear as options when creating new invitations
- You can quickly select a previously saved card instead of entering details again
- Each invitation can use different cards if needed
Troubleshooting
Card Declined
If your card is declined during invitation creation:
- Verify that the card information is entered correctly
- Check that the card has sufficient available credit
- Contact your card issuer if you suspect a fraud hold
- Try an alternative payment method
Unable to Add Card
If you’re unable to add a new card:
- Ensure all required fields are completed
- Verify that your card’s billing address matches your bank records
- Check that the expiration date is in the future
- Contact your Juno administrator if the issue persists
Card Not Appearing
If a saved card isn’t appearing as an option:
- Verify that the card hasn’t been removed
- Check that the card isn’t expired
- Ensure you’re logged in with the correct account
- Refresh the page and try again
For additional support with payment method issues, contact your organization’s Juno administrator or reach out to Juno support through the help menu.