Managing Payment Methods
Overview
In some cases, your organization may require coordinators to provide their own credit cards for certain types of guest travel and expenses. You can add a card from the Credit Cards page at any time, and Juno will also prompt you to add or pick a card when you create an invitation that needs one.
Your organization’s administrator configures which spend categories require coordinator-provided payment methods, and which conditions trigger that requirement. This page covers the coordinator side of that flow.
When You’ll Need to Provide Payment
Your organization may require coordinator-provided payment for any combination of these spend categories:
- Flight bookings
- Hotel reservations
- Ground transportation (Uber and other ground transport)
- Expense reimbursements
Whether your card is required for a particular invitation depends on your organization’s payment method selection rules, which can be based on factors like:
- Guest department or cost center
- Trip purpose or event type
- Other custom criteria defined by your administrator
Adding a Card from the Credit Cards Page
You can add an individual card at any time, before you start an invitation. From the dashboard, go to Payments → Credit Cards and click Add Credit Card. When prompted for card type, choose Individual Card — this saves the card to your profile only. Individual cards are not visible to other coordinators or selectable in organization-wide payment rules. (The Credit Cards filter chip refers to these as “Personal” cards.)
Individual cards added this way are immediately available the next time you start an invitation that requires coordinator payment.
Adding a Card During an Invitation
If you start an invitation and your organization’s rules require a coordinator-provided card, Juno will prompt you for one before submission. The same flow applies to single guest invites, bulk CSV invites, and event invites.
Fill in the Invitation
Enter guest information, event details, and any required custom fields. Custom field values determine which payment selection rule applies to the invitation, so the system can only check whether your card is required after those fields are filled in.
Assign a Payment Method per Required Category
Once Juno determines that coordinator payment is required, a payment method section appears showing each required category (flights, hotels, ground, expenses). For each one, pick a previously saved card or add a new one. You can use the same card for every category or choose different cards per category.
Enter Card Details (If Adding New)
When adding a new card, enter the card number, expiration date, security code, cardholder name, and billing address. The card is tokenized immediately and saved to your profile so you can reuse it on later invitations.
Submit the Invitation
After every required category has a card assigned, submit the invitation. The selected card will be used to pay for that category’s bookings.
Bulk CSV Invites
When you upload a bulk CSV, Juno evaluates payment requirements across all rows after the file is processed. If any row requires coordinator payment for a category, you’ll be prompted to assign a card for that category before the bulk submission completes. The card you select applies to every row in the bulk batch that needs it.
Event Invites
When you invite guests to an event, the same coordinator payment flow runs as the invitation is created. Required cards are collected before guests are notified, and the assignment applies for the lifetime of that event invite.
Managing Your Saved Cards
Viewing Your Cards
Go to Payments → Credit Cards to see all of your saved individual cards. You’ll only see cards you added — your organization’s cards and other coordinators’ cards are not visible to you.
Removing a Card
Open the card you want to remove and click Remove, or use the action menu on the card list. Confirm the deletion.
If you remove a card that’s currently assigned to an active invitation, you’ll need to assign a different card to that invitation before guests can complete the bookings or expenses paid by that category.
Updating Card Information
To replace an expired or reissued card, add the new card and then update any active invitations that referenced the old one. Once the old card is no longer assigned, you can remove it.
Security and Privacy
How Your Payment Information Is Protected
- Card details are encrypted and tokenized immediately upon entry.
- Juno never stores your full card number or security code.
- Only the last four digits and expiration date are visible in the dashboard after saving.
- All payment processing uses PCI-compliant infrastructure.
Payment Authorization
When you provide a credit card:
- You authorize Juno to charge the card for bookings and expenses on the invitations you assign it to.
- Charges are made only within your organization’s travel and expense policies.
- You can review every charge and refund associated with your cards from the card’s transaction history.
Reusing Payment Methods
Once you’ve saved a card, it appears automatically in the payment method picker on every invitation flow that requires coordinator payment. You don’t need to re-enter card details — just select the saved card.
Troubleshooting
Card Declined
If your card is declined during invitation submission or at booking time:
- Verify that the card information is entered correctly.
- Check that the card has sufficient available credit.
- Contact your card issuer if you suspect a fraud hold.
- Try an alternative payment method.
Unable to Add Card
If you can’t add a new card:
- Make sure all required fields are completed.
- Verify that your card’s billing address matches your bank records.
- Check that the expiration date is in the future.
- Contact your Juno administrator if the issue persists.
Card Not Appearing
If a saved card isn’t appearing as an option:
- Verify that the card hasn’t been removed from your profile.
- Check that the card isn’t expired.
- Ensure you’re logged in with the correct account.
- Refresh the page and try again.
For additional support with payment method issues, contact your organization’s Juno administrator or reach out to Juno support through the help menu.