Rail Booking

Rail beta lets you use train travel for eligible trips when your organization has enabled Rail for your invite. Rail booking does not currently include train search or full ticketing inside Juno. Instead, Juno gives you rail guidance and rail card payment support. When travel-agent assistance is available for your organization, Juno also provides the reference details needed to complete rail booking by phone.

When Rail Is Available

Rail is available when your host includes it on your invite and your organization’s travel policy supports rail travel. Some trips may include both Air and Rail so you can use the travel method that fits your route.

If Rail is not shown on your trip, your invite or policy does not currently support rail booking through Juno.

Booking Your Train

Follow the rail instructions shown in your trip. If travel-agent assistance is available for your organization, Juno provides the reference details needed to call and complete the booking over the phone. If travel-agent assistance is not available, use self-booking: Juno provides a single-use rail virtual card so you can book directly with your preferred rail provider and upload the receipt for confirmation.

Juno does not currently search train schedules or issue train tickets directly in the product. Travel-agent assistance is available only when your organization supports it for rail.

Rail Booked by Your Travel Agent

Your travel agent can book your train in one of two ways:

With your trip’s rail card — The agent pays the operator with your trip’s rail card, which has the same spend limit as your rail policy, then uploads the receipt and adds the booking details to your trip. You don’t need to upload a receipt yourself. The booking appears in your itinerary with the confirmation number and your journeys. If the agent replaces the booking details later, you may be asked to review the booking again.
Recorded without a card — If the train was booked another way, the agent can record the reservation. It appears in your itinerary as Recorded by agent, with the confirmation number and your outbound and return journeys. You don’t need a rail card or receipt for these bookings.

Times are the local station times from the operator. To change or cancel a train your travel agent booked, contact the travel desk or ask Scout.

Updating Card-Paid Rail Booking Details

If you change a train you paid for with the rail card, you can update the booking details in your trip:

Open the train in your itinerary.
Select Edit booking details.
Select Upload additional receipt and upload the receipt for the change. Juno reads the receipt and fills in the updated details.
Review the details, then select Save changes.

Uploading a receipt attaches it to your booking, but it doesn’t save the updated details by itself. Your itinerary changes only when you select Save changes. Updating details in Juno doesn’t change your reservation with the rail operator.

Using the Rail Card

Your organization may provide a rail virtual card for the train purchase. The card has a maximum spend limit set by your organization’s rail policy.

The limit applies to the full rail purchase, including taxes and fees. If the total price is above the card limit, the purchase may be declined unless your organization approves a higher limit.

Requesting a Limit Increase

If your organization allows rail card limit increase requests, you can request more funds when the card limit is not enough for the rail purchase. Include the amount needed and the reason for the request.

Your request is sent to the policy approver. If approved, the card limit is raised to the approved amount. If rejected, the card limit stays the same.

If your organization blocks limit increases, you cannot request a higher rail card limit. Any amount above the maximum is outside the card limit.

Getting Help

Contact Scout if you need help with a rail booking, a limit increase request, or a change to an existing rail itinerary. When travel-agent assistance is available for your organization, Scout can help connect you with itinerary-specific support.

Your Dashboard — Track your trip, itinerary, and booking status
Scout AI Support — Get help from Scout for rail booking questions
Flight Booking — Book flights when Air is included on your invite