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Canceling an Event or Group

Sometimes events need to be canceled. Juno supports canceling either an entire event or individual groups within an event. Both actions handle existing bookings and invitations gracefully, but they cannot be undone.

Canceling an Entire Event

Canceling an event affects everything associated with it — all groups, all invitations, and all bookings.

How to Cancel

  1. From the event dashboard, click the three-dot action menu
  2. Select Cancel Event
  3. A confirmation modal appears showing:
    • The event name
    • The total number of invitations that will be affected
    • A summary of booking statuses across all guests
  4. Confirm the cancellation

What Happens

When you cancel an event:

  • The event status changes to Canceled
  • All groups are automatically canceled
  • All draft guests are removed
  • Existing invitations are processed for cancellation — Juno will attempt to get refunds for bookings where possible
  • The event dashboard switches to a read-only view with a red “This event has been canceled” banner

Canceling an event cannot be undone. All groups and invitations will be permanently affected. If you only need to cancel some guests, consider canceling individual groups instead.

Canceled Event Dashboard

After cancellation, the event dashboard remains accessible for reference, but editing is no longer possible. Historical booking and invitation data is preserved.

Canceling a Group

If only one cohort of guests needs to be canceled, you can cancel an individual group without affecting the rest of the event.

How to Cancel a Group

  1. From the event dashboard, select the group from the group dropdown
  2. Click Edit Group
  3. In the Edit Group drawer, click Cancel Group at the bottom
  4. A confirmation modal appears showing:
    • The group name
    • The number of invitations in this group
    • A summary of booking statuses for guests in this group
  5. Confirm the cancellation

The Cancel Group option only appears when the group has existing invitations. If the group has no invitations, you can simply delete it instead.

What Happens

When you cancel a group:

  • The group status changes to Canceled and it is removed from the active group list
  • Draft guests for this group are removed
  • Existing invitations in this group are processed for cancellation
  • Juno will attempt to get refunds for bookings where possible
  • Other groups in the event are unaffected

Canceling an Individual Trip

You can also cancel a single guest’s trip without canceling the entire group. From the guest’s invite dashboard, click the three-dot menu and select Withdraw invite or Cancel trip, whichever is available. See Withdrawing an Invite or Canceling a Trip for when each option applies and what happens to the guest’s bookings.

Cancellations and Refunds

When an event or group is canceled and guests have existing bookings:

  • Flights — Juno initiates cancellation and refund requests where possible
  • Hotels (direct book) — Cancellation requests are submitted to the hotel
  • Hotels (arranged stay): Arranged stay reservations are canceled and the rooms or units are released for other guests
  • Rental cars — Juno creates a cancellation task for each confirmed rental car. The reservation is not automatically canceled with the provider.
  • Ground transportation — Any active bookings are canceled

Refund availability depends on the booking provider’s cancellation policy. Some bookings (especially non-refundable flights or hotel rates) may not be fully refundable.

Last updated on
IntroductionCreating an Event