Getting Started with Coordinator Booking
You can book travel for a guest from their detail page, whether the invite originally asked you or the guest to book. The booking method chosen at invite time determines the guest’s initial instructions and which booking entry point you’ll see.
Choosing the Initial Booking Method
When creating an invite that includes travel, the itinerary step (“What’s their itinerary?”) includes a Booking method option. By default, your guest books their own travel. To book on the guest’s behalf, select “Coordinator arranges travel” before continuing to review.
This option is only shown if coordinator booking is enabled for your organization. Contact your Juno administrator if you don’t see it.
The booking responsibility you choose sets who makes the first move — it drives the invite instructions and the guest’s initial experience. It stays on the invite even if someone else makes a booking. To help a guest who was originally asked to book their own travel, open their detail page and select Arrange travel for an unbooked flight, Arrange hotel for an unbooked hotel, or Arrange car rental for an unbooked rental car. You can then complete that booking for them. A guest waiting on you can also opt to search and book flights for themselves from flight options you’ve shared.
The Booking Banner
Travel agent-arranged invites
Invites created through an integration may show Arranged by travel agent. The travel agent manages the bookings; coordinator Arrange actions and booking-retry actions are unavailable. The booking method is displayed as API-managed when you edit the invite, and unrelated edits preserve it. Juno suppresses automatic self-booking invitations and booking reminders. Authorized travel agents can still manually send curated flight options, and existing coordinator/inviter send permissions remain unchanged. Confirming a sent option starts booking and approval processing, rather than recording a preference only. Booking confirmations, requested traveler details, and expense communications follow their existing rules.
After sending a coordinator-arranged invite, open the guest’s detail page. A booking banner appears near the top of the page with three states. For guest-arranged invites, start from the relevant unbooked booking card’s Arrange action instead.
Ready to Book
The guest’s invite is active and you can begin booking. Click Book Travel to open the booking flow.
If the guest has multiple bookable products (flights, hotel, rental car), you’ll land on a page where you can choose which to book first. If the invite only includes one product, you’ll go directly to that product’s flow.
Awaiting Traveler Details
You’ve requested the guest’s traveler profile and they haven’t submitted it yet. The banner shows a reminder option — click Send Reminder to re-send the request email to the guest.
You can still open the booking flow and complete some steps while waiting. However, you’ll need the guest’s traveler details before confirming any bookings. See Requesting Traveler Details for more on this.
Booking Complete
All required travel has been booked for the guest. The banner shows a confirmation and can be dismissed.
Navigating the Booking Flow
The booking flow is organized by travel type. Use the tabs at the top to move between sections (Flights, Hotels, Rental Cars, etc.). Each section tracks its own progress independently, so you can book flights, return to the dashboard, and come back later to book a hotel or rental car.
The landing page — shown when multiple products are available — displays the status of each section:
- Not started — You haven’t begun this section yet
- In progress — You’ve started but haven’t completed booking
- Complete — The booking for this section is confirmed
You don’t have to complete all sections in one session. Your progress is saved automatically, and you can return to the booking flow at any time from the guest’s detail page.
What Your Guest Sees While You Book
While you work through the booking flow, your guest sees a holding page that tells them their coordinator is handling travel arrangements. The page includes live progress indicators for flights and hotel that update as you make selections and confirm bookings — so if your guest checks in, they can see exactly how far along the process is.
If you’ve requested the guest’s traveler profile and they haven’t yet submitted it, they’ll see the profile form instead of the holding page. Once they submit, they’re taken to the holding page automatically.
When all bookings are complete, Juno prompts the guest to set up their notification preferences, then sends them a confirmation email with their full itinerary — flights, hotel, and any Uber vouchers included.