Getting Started with Coordinator Booking
Coordinator booking is enabled at invite time and gives you a dedicated booking flow on the guest’s detail page. This article walks through enabling the feature and using the booking banner to track status and start booking.
Enabling Coordinator Booking
When creating an invite, the final review step includes a booking responsibility option. By default, the guest handles their own booking. To book on the guest’s behalf, select “You book everything” before submitting the invite.
This option is only shown if coordinator booking is enabled for your organization. Contact your Juno administrator if you don’t see it.
Once the invite is sent, the booking responsibility is fixed — you cannot switch between guest booking and coordinator booking after the invite has been created.
The Booking Banner
After sending the invite, open the guest’s detail page. When coordinator booking is enabled, a banner appears near the top of the page. The banner has three states:
Ready to Book
The guest’s invite is active and you can begin booking. Click Book Travel to open the booking flow.
If the guest has multiple bookable products (flights, hotel, rental car), you’ll land on a page where you can choose which to book first. If the invite only includes one product, you’ll go directly to that product’s flow.
Awaiting Traveler Details
You’ve requested the guest’s traveler profile and they haven’t submitted it yet. The banner shows a reminder option — click Send Reminder to re-send the request email to the guest.
You can still open the booking flow and complete some steps while waiting. However, you’ll need the guest’s traveler details before confirming any bookings. See Requesting Traveler Details for more on this.
Booking Complete
All required travel has been booked for the guest. The banner shows a confirmation and can be dismissed.
Navigating the Booking Flow
The booking flow is organized by travel type. Use the tabs at the top to move between sections (Flights, Hotels, Rental Cars, etc.). Each section tracks its own progress independently, so you can book flights, return to the dashboard, and come back later to book a hotel or rental car.
The landing page — shown when multiple products are available — displays the status of each section:
- Not started — You haven’t begun this section yet
- In progress — You’ve started but haven’t completed booking
- Complete — The booking for this section is confirmed
You don’t have to complete all sections in one session. Your progress is saved automatically, and you can return to the booking flow at any time from the guest’s detail page.
What Your Guest Sees While You Book
While you work through the booking flow, your guest sees a holding page that tells them their coordinator is handling travel arrangements. The page includes live progress indicators for flights and hotel that update as you make selections and confirm bookings — so if your guest checks in, they can see exactly how far along the process is.
If you’ve requested the guest’s traveler profile and they haven’t yet submitted it, they’ll see the profile form instead of the holding page. Once they submit, they’re taken to the holding page automatically.
When all bookings are complete, Juno prompts the guest to set up their notification preferences, then sends them a confirmation email with their full itinerary — flights, hotel, and any Uber vouchers included.