Settings & Profile

Access your settings from the profile menu in the top-right corner of any page. Here you can manage your account, traveler details, notifications, reimbursement methods, and payment information.

If you cannot find Settings, tell Scout which device you are using, whether you are in a web browser or mobile app, and which screen you see. Mention whether you want to update your saved profile for future bookings or correct an existing reservation so Scout can guide you to the right next step.

Account

Update your personal information including your name, email address, and mailing address. Your organization may also have custom fields for you to fill in (such as employee ID or department).

Traveler Details

Manage the information used for booking flights and hotels, including your legal name and date of birth. If passport details are available for your organization, you can add and edit them in your profile. Expanded travel preferences are available when the expanded traveler-profile features are enabled for your organization. You can edit your own shared preferences.

You can update traveler details here or directly during the booking flow before you confirm a reservation.

From the profile menu, open Settings, select Traveler details, and choose Edit on the traveler profile you want to update. For a companion, open the profile’s three-dot menu and select Edit. If you are creating a new profile, save it first, then edit it to add passport details and optional preferences when they’re available.

If the expanded features are not enabled, you can still edit your existing identity, phone, assistance, and loyalty details, and passport details when they’re available, along with Seat preferences in profiles that show flight preferences. Hidden preference values are kept.

If the primary traveler’s date of birth makes them under 18 years old, Juno asks you to confirm that the date is correct before saving. This extra confirmation does not appear for companion traveler profiles.

Passport details

If passport details are available for your organization, open Passport in an existing profile to add, replace, or remove them. Otherwise, the Passport section doesn’t appear.

To add a passport, open Passport and enter all four fields: Passport number, Issuing country, Nationality, and Passport expiration date. Select the nationality printed on the passport separately from its issuing country. Use the printed expiration date; a new or replacement passport must expire today or later, measured in UTC.

Leave every field blank if you don’t want to save a passport. Once you enter any field, all four are required. Click Save changes to save your edits. To clear a saved passport, click Remove passport, then Save changes. If a saved passport has expired, Juno shows a warning. You can leave that passport unchanged while editing other profile details, or replace or remove it.

Passport details are shared across your organizations. Saving passport details alone does not send them to a travel supplier. When passport details are available for your organization and an international flight is booked through Sabre or Spotnana via Atlas, Juno includes each selected traveler’s complete, valid, unexpired saved passport in the booking request. This includes itineraries with an international connection. For domestic bookings through these paths, Juno sends no passport. This does not remove or prevent use of a passport already saved independently with the provider.

For Spotnana bookings, Juno sends the passport for that booking without changing the passport saved in the provider’s profile. If Juno cannot include it while preserving the traveler’s other saved provider documents, follow the saved travel documents support guidance.

Travel preferences

When the expanded traveler-profile features are enabled for your organization, Traveler preferences shows your saved preferences, which you can edit. Private traveler notes kept by an organization are not shown in your guest profile and cannot be edited there. If the expanded features are turned off, the preference section is hidden and saved values are kept.

You can record preferred and excluded airlines, departure airports, hotel chains, and rental vendors, plus seat, room, floor, smoking, and contact preferences. Select supported values from the search results. Preferred lists are numbered with your strongest preference first: drag an item by its handle to change its rank, or focus the handle and press Space, the arrow keys, then Space again. Lists of values to avoid have no ranking. An item cannot be both preferred and excluded in the same category, and each list can contain up to 100 distinct values.

Click the X next to an item to remove it. Clear an optional selection to return it to No preference, then click Save changes to save your edits.

You can also record individual hotel properties under Hotels to avoid, as described below.

These preferences, including specific hotels to avoid, are shared across your organizations. Each organization keeps its private traveler notes separately for its authorized travel team; those notes do not appear in your guest profile.

Specific hotels to avoid

Use Hotel chains to avoid to record a preference against all properties in a chain. Use Hotels to avoid for individual properties without excluding their entire chains. You can keep a chain preferred while recording a particular property in that chain to avoid. Specific-hotel selections have no ranking, and you can save up to 100 properties.

1. In Traveler preferences, start typing a hotel name, street, or city under Hotels to avoid. Matching results appear in the list after you enter at least 3 characters.
2. Choose the matching name and address from the list.
3. If the property isn’t listed and your organization can look up more hotels, choose Look up next to the right place under Find by location to list the properties near it, with the likely match labeled Best match, then choose the matching property. If there’s only one suggestion, Juno looks it up automatically. This lookup doesn’t require travel dates and may not find every property. Choose Back to all results to return to your original results, or Try again if the lookup fails.
4. Click Save changes. Your selections will appear when you reopen the profile and are shared across your organizations.

To remove a selection, click the X next to it, then Save changes. A saved selection whose details are no longer available can still be removed. Click Cancel to discard unsaved edits. Recording hotels to avoid does not filter search results, block bookings, or change existing reservations or bookings in progress.

Rental car loyalty programs

Open Loyalty programs in an existing profile and find Rental cars. Click Add rental car program, choose the program, enter your membership number, then click Save changes. To delete a membership, click the remove icon next to it, then Save changes. If a program is no longer offered, you can keep or remove its saved membership but not edit it. If you are creating a new profile, save it first, then edit it to add rental car memberships.

Rental car memberships are shared across your organizations, like your airline and hotel loyalty details.

For supported rental car bookings, Juno includes the driver’s saved membership for the rental company you’re booking, if there is one. If the rental company won’t accept the booking with your membership, Juno may complete the booking without it; contact the rental company about adding your membership. The rental company decides whether your membership benefits apply.

Companion Travelers

If your host allows companion travelers, you can add and manage companion profiles in this section. Each companion needs their own traveler profile with legal name, date of birth, and other required details.

What Can Be Changed After Booking

You can still correct your saved traveler profile after booking, but saving it does not amend an existing airline or hotel reservation—even before a flight ticket is issued. It also does not update a booking already in progress. Correct the saved profile for future use, then arrange any needed change to the existing reservation separately.

For corrections that require servicing, ask Scout for the support options available for your trip. If live travel-agent support is unavailable, Scout can help you contact your coordinator to discuss options.

Correcting details before a reservation exists

• Before confirming a booking: Correct your profile in Settings > Traveler details, or review and correct the details in the booking flow before confirming.
• If support has confirmed an attempt failed and no reservation exists: Save the correction, then follow the booking or recovery instructions available for your current screen. Saving your profile does not restart the failed attempt. Ask Scout if you cannot find a supported next step.
• If you are unsure whether a booking went through: Ask Scout to check the itinerary and help verify the outcome before you book again, so you do not create a duplicate reservation. A missing confirmation code alone does not prove the booking failed.

If you cannot self-serve, ask Scout to guide you to the coordinator or support options available for your trip. A booking stuck processing unusually long may need Juno support to investigate.

Notifications

Choose how you want to receive notifications for different types of updates:

• Event notifications — Updates about your event (schedule changes, coordinator messages)
• Travel notifications — Flight and hotel updates (confirmations, delays, gate changes)
• Expense notifications — Expense status updates (approvals, rejections, reimbursements)

For each type, you can choose to receive notifications by email, SMS, or both.

Reimbursements

Set up how you want to receive expense reimbursements. Available methods depend on your location:

• ACH direct deposit (US) — Provide your bank routing and account numbers
• International bank transfer — Provide your IBAN, SWIFT/BIC, and bank details
• Check — Provide a mailing address for paper checks

See Reimbursement Methods for detailed setup instructions.

Payments

If your trip includes split payments (for example, extra hotel nights beyond what your organization covers), this section shows your saved payment methods and payment history.

See Split Payments for details on how split payments work.