Settings & Profile
Access your settings from the profile menu in the top-right corner of any page. Here you can manage your account, traveler details, notifications, reimbursement methods, and payment information.
Account
Update your personal information including your name, email address, and mailing address. Your organization may also have custom fields for you to fill in (such as employee ID or department).
Traveler Details
Manage the information used for booking flights and hotels. This includes your legal name, date of birth, passport details, and travel preferences.
You can update traveler details here or directly during the booking flow before you confirm a reservation.
Companion Travelers
If your host allows companion travelers, you can add and manage companion profiles in this section. Each companion needs their own traveler profile with legal name, date of birth, and other required details.
What Can Be Changed After Booking
Once your flights and hotels are booked, updates to traveler details cannot be automatically sent to the airline or hotel.
| Detail | How to update after booking |
|---|---|
| Legal name | Contact Scout to connect with a travel agent. The airline or hotel must update the reservation directly. |
| Date of birth | Contact Scout to connect with a travel agent. |
| KTN (Known Traveler Number) | Add on the airline’s website using your confirmation number. Look for “Manage My Booking” or similar. |
| Airline loyalty numbers | Add on the airline’s website directly using your confirmation number. |
| Hotel loyalty numbers | Call the hotel directly or provide your number at check-in. |
| Companion travelers | Changes to who is traveling on an existing booking require a travel agent — contact Scout for help. |
To avoid needing post-booking changes, make sure your traveler details are complete and accurate before confirming your bookings. You can update them in Settings or during the booking flow.
Notifications
Choose how you want to receive notifications for different types of updates:
- Event notifications — Updates about your event (schedule changes, coordinator messages)
- Travel notifications — Flight and hotel updates (confirmations, delays, gate changes)
- Expense notifications — Expense status updates (approvals, rejections, reimbursements)
For each type, you can choose to receive notifications by email, SMS, or both.
Reimbursements
Set up how you want to receive expense reimbursements. Available methods depend on your location:
- ACH direct deposit (US) — Provide your bank routing and account numbers
- International bank transfer — Provide your IBAN, SWIFT/BIC, and bank details
- Check — Provide a mailing address for paper checks
See Reimbursement Methods for detailed setup instructions.
Payments
If your trip includes split payments (for example, extra hotel nights beyond what your organization covers), this section shows your saved payment methods and payment history.
See Split Payments for details on how split payments work.