Flight Booking

Juno helps you find and book flights that comply with your organization’s travel policy. The system shows you available options and handles booking while ensuring everything meets your company’s requirements.

Choosing from Options Your Coordinator Sent

Sometimes your coordinator picks out a few flights for you and sends them over, so you don’t have to search yourself. When they do, you’ll get an email from Juno listing the options they chose, with a link to review them.

Open the link to see the suggested flights. Select the one you want, confirm your traveler details, and book — the same way you would with any other flight. Booking follows your organization’s travel policy, so an out-of-policy option is routed for approval before it’s confirmed.

A few things to know:

• If your coordinator sends a newer set of options, you can still book from the older set, and Juno links you to the latest one.
• Once a flight is booked for your trip, the sent options can no longer be selected.

Searching for Flights

Your host has already provided the event location and dates, so the main thing you need to do is tell Juno where you’re traveling from.

Your Travel Details

On the search page, you’ll set up your trip:

• Departure city or airport — Type your city or airport to search and select from the results.
• Departure and return dates — Pick your travel dates before you search. Juno searches the exact dates you select. See Date Selection & Travel Window below for how recommended and approval-required dates are marked.
• Trip type — Choose roundtrip, one-way (outbound or return only), or multi-city if your organization’s policy allows returning to a different destination.
• Number of travelers — Select how many adults, children, and infants are traveling. Your host sets how many companions are allowed without approval.

You choose your cabin later, when you compare options on the results page. See Reviewing Flight Options.

Your destination is already set by your host based on the event location, and your host selects which airports to include. If your coordinator or travel agent booked your flight to a different destination, that destination appears instead. You can’t change the destination yourself — if it needs to be corrected, contact your coordinator or travel agent. If multiple arrival airports are included, Juno shows results to each one and you can use the Airport filter on the results page to narrow flights to a specific arrival airport.

Use Search settings (the gear icon) to turn on Refundable fares only, which limits results to refundable fares.

Date Selection & Travel Window

Before you search, select your departure and return dates using the date pickers. Juno searches the dates shown when you submit, so set them to the days you want to travel.

Each date is annotated so you know how it lines up with your host’s travel policy. Your host configures the travel window — the range of dates considered in-policy for your trip. Depending on their setup, Juno either calculates the smallest window that fits your event (optionally allowing extra shoulder nights) or applies custom rules your host has defined based on how long your outbound flight takes.

• ✦ Recommended — Dates that fall within your host’s configured travel window.
• ⚠ Requires approval — Dates outside that window. You can still choose them, but they’ll need approval.

If your host allows, you can pick dates that let you arrive earlier or stay later. You can also change your dates later from the results page.

Reviewing Flight Options

After searching, Juno shows you available flights with recommended options highlighted at the top of the page.

Comparing Cabins

Juno searches every cabin at once, so you can compare them side by side before deciding. Results include a cabin comparison matrix covering:

• Economy
• Premium Economy
• Business
• First

Filter by cabin to focus on the options you’re considering, then make your selection in the cabin you want. Your default cabin is based on your organization’s policy — you can choose a different one, but cabins outside your policy are marked Requires approval, or Not allowed if your host disallows them.

Adjusting Your Search

At the top of the results page, you can adjust your search at any time:

• Change your dates — Edit your departure and return dates. Juno shows which dates fall within your host’s policy and which require approval.
• Change other search criteria — Update your departure city, trip type, or number of travelers.

Changing any of these starts a new search with your updated criteria.

Flight results can also refresh automatically if the travel policy for your trip changes while you are searching. Review the refreshed options before continuing, and select your flight again if prompted. If you see a message that search results have expired and they do not refresh automatically, start a new search.

What You’ll See

• Recommended flights at the top based on your event timing and policy
• Total travel time and number of stops
• Departure and arrival times
• Airline and aircraft information
• Cabin class
• Travel time estimates from the airport to your event venue (when applicable)

No Flights Available

If no flights appear for your selected dates, try adjusting your travel dates or departure city. Different dates often open up more options, especially if you have flexibility around your arrival or departure timing.

Event Timing Requirements

Some organizations require minimum time buffers between flight arrival and event start, or between event end and flight departure. Juno factors in real-time traffic data and estimated travel time from the airport to your event venue when determining which flights meet these requirements. This ensures you have adequate time to travel from the airport, check into your hotel, and get to the event.

When viewing flight options, you may see:

• Recommended timing — Flights that meet your organization’s buffer requirements, accounting for airport-to-venue travel time
• Warning indicators — Flights that arrive close to event start or depart soon after event end
• Blocked flights — Flights that don’t meet minimum timing requirements and cannot be booked

If a flight doesn’t meet timing requirements but isn’t blocked, you can request approval from your coordinator with justification for the tighter schedule.

Some organizations also require flights to be booked a minimum number of days before departure. If a departure is fewer than the required number of days away, the flight is labeled Booking too close to departure; depending on your host’s policy it shows a warning or requires your coordinator’s approval.

You may also see Latest available option in this search on the latest departure Juno returned for your route and date. This notice is based on the current search results, not the airline’s complete schedule. Depending on your host’s policy, Juno recommends choosing an earlier flight or requires your coordinator’s approval; an option that requires approval remains selectable.

Refundable Alternatives and Approval

Your organization may require approval for a non-refundable fare when a comparable, fully refundable alternative is available within its policy allowance. The alternative must have no cancellation penalty and meet the other policy requirements. The non-refundable fare remains selectable: you can choose a qualifying refundable option or continue with the non-refundable itinerary through the approval flow.

For a round trip, you may see Refundability check pending return selection after choosing the outbound flight. This is an informational notice, not a policy violation. Juno checks the complete itinerary once you select the return flight.

The optional Refundable fares only search setting filters your results. The refundable-fare policy determines whether your selected itinerary requires approval.

Out-of-Policy Options

Some flights may be marked “Requires approval” — these don’t match your organization’s travel policy but can be selected if your host approves them.

Other flights and cabins may be marked “Not allowed” by your host. These are not bookable.

Skipping Flights You Don’t Need

If you already booked your flights outside Juno or do not need flights for this trip:

1. Open your booking page from the Juno dashboard.
2. On the flight travel details page, select I don’t need flights. If rail is also available for your trip, select I don’t need flights or trains instead.
3. Review the confirmation, then select Skip Flights or Skip flights & trains, matching the option you chose.

Juno then advances you to the next required booking step, such as hotel booking. The skip cannot normally be undone from the booking flow, although an eligible trip may later show Book this flight on the itinerary.

Booking a Flight You Previously Skipped

Choose the action that matches what you skipped:

• Book this flight — If you skipped all flights, open the itinerary on your dashboard and select this action. Juno reopens the flight booking flow so you can enter your travel details and search for flights.
• Add outbound flight or Add return flight — If you booked one direction and skipped the other, open the itinerary and select the action for the missing direction. Juno opens a focused search without changing your existing flight.

These actions appear only when your trip is eligible for self-service recovery. They may be unavailable after the booking deadline, after the trip ends, or while another booking is in progress. If the action does not appear, ask Scout to check your trip and help with the available next step.

Adding Passenger Information

Before confirming your flights, you’ll provide traveler details for each passenger. You can fill these in here or ahead of time in Settings > Traveler Details.

Required information:

• Full name (must match government-issued ID exactly)
• Date of birth
• Phone number for airline communications

Optional enhancements:

• Frequent flyer numbers (automatically applied for benefits)
• TSA PreCheck or Known Traveler Number (KTN)
• Special assistance requests

After Booking

Once your flights are confirmed, you’ll see a confirmation page with your booking status. Juno sends a confirmation email with your flight details.

Fare Changes During Checkout

If your selected fare expires while Juno processes the booking, Juno first tries to book the same itinerary at a current fare. If the current fare is higher than the approved total, the booking returns for approval before Juno tries again.

If you selected flights on separate tickets and that fare expires, Juno can continue with the same flights on one ticket instead of asking you to choose other flights. The same approval rule applies: a higher total returns for approval, and Juno can’t guarantee the booking until checkout confirms it.

If no acceptable fare remains, the booking is marked Sold out. Select Select an Alternative to choose another flight. If the flight had already been approved, Juno also emails you to say it was no longer available at the approved fare, along with the flights that weren’t booked. If you’ve already booked an alternative since that email was sent, no further action is needed.

Passport Details Need Review

If Juno shows Your passport details need review, the flight provider rejected a travel document before booking. Select Contact support to review the selected travelers’ passport details before trying again, rather than selecting different flights.

Saved travel documents need review

If Juno shows Your saved travel documents need review, Juno couldn’t start this booking attempt with the saved travel documents. This can happen when Juno cannot include your passport in a Spotnana booking while preserving other documents saved with the provider. Select Contact support on the error screen to open the support form and request help. Use this support flow rather than selecting different flights.

Checking Your Flights

Your booked flights appear in the itinerary on your dashboard. You can view flight details, airline confirmation numbers, and airline information at any time. For connecting itineraries, use the confirmation number shown for the specific flight or airline you’re managing. Airline confirmation numbers are separate from an agency record locator.

When it’s time to travel, see Flight Check-In for how to check in with the airline and get your boarding pass.

Adding Flights to Your Calendar

Your flight confirmation email includes a calendar file (.ics) with an event for each flight. Open it to add your flights to Google Calendar, Outlook, Apple Calendar, or another calendar app.

If your flight times change, Juno’s schedule change email may include an updated calendar file. Open the newest file you received — compatible calendar apps update the flights you already added instead of adding a second copy. Calendar apps handle these files differently, so check that your calendar shows the new times. If it doesn’t, delete the old event and add the newest file again. The schedule change email itself always shows your current flight times.

If a flight is replaced with a different flight or removed from your trip, the schedule change email may also include a calendar file that cancels the original flight’s event. Open it to remove that event from your calendar. Not every calendar app supports these cancellation files, so check that the original flight is gone. If it isn’t, delete the event yourself.

If your flight booking is cancelled, the cancellation email may include a calendar file for each flight. Open them to remove those flights from your calendar, and delete any event your calendar app keeps.

Juno skips the flight cancellation email, along with its calendar files, if the cancellation is reversed before the email goes out, or if every canceled flight has already landed. If any canceled flight is still ahead, or Juno can’t tell when a flight lands, you still get the email.

Making Changes After Booking

Changes to a booked flight’s dates, route, or cancellation require a travel agent. Some traveler details and seat selections can be managed directly with the airline; see Updating traveler details after booking. For changes that require a travel agent:

1. Open Scout chat from your dashboard
2. Describe what you need changed (new dates, different route, etc.)
3. Scout will help you find the support options available for your trip

If live travel-agent support is unavailable, Scout can help you contact your coordinator to discuss options.

Updating Traveler Details After Booking

Saving changes to your traveler profile does not amend an existing reservation, even before tickets are issued, or update a booking already in progress. Correct your saved profile for future use, then handle any correction to the existing reservation separately:

• Legal name, date of birth, or gender — These corrections require travel-agent servicing. Ask Scout for the support options available for your trip, as described above.
• Redress number — Use the airline’s website to retrieve your booking with your confirmation number and last name. If you cannot update the number online, contact the airline’s support team.
• KTN (Known Traveler Number) — Add this on the airline’s website using your confirmation number. Look for “Manage My Booking” or similar.
• Airline loyalty numbers — Add these on the airline’s website directly.

Ask Scout for the available airline link, your flight’s confirmation number, and the steps to find your booking. A profile save alone does not confirm that the airline received a change.

Correcting details after an unsuccessful booking attempt

If support has confirmed that the attempt failed and no reservation exists, save the corrected profile, then follow the booking or recovery instructions available for your current screen. Review traveler details before confirming again. Saving alone does not restart the failed booking.

If you are unsure whether the booking went through, ask Scout to check your itinerary and help verify the outcome before trying again, to avoid a duplicate reservation. A missing confirmation code alone does not prove failure. If processing has been stuck unusually long, Scout can help file a Juno support case.

Use the available in-app steps. If you cannot self-serve, ask Scout to guide you to the coordinator or support options available for your trip. For help finding your profile, see Settings & Profile.

Resending Confirmation Emails

If you need another copy of your flight confirmation email:

From your dashboard: View your itinerary, select your flight booking, and use the resend option.

Through Scout: Ask Scout to resend your confirmation email — for example, “Can you resend my flight confirmation?”

Requesting an Out-of-Policy Flight

During the booking flow, if you want a flight outside your standard policy:

1. Select the preferred flight (even if marked as requiring approval)
2. Provide business justification in the approval request
3. Submit for review — your coordinator will approve or deny

Flight Disruptions

If your flight is delayed or canceled, contact Scout via chat or phone at +1 (218) 275-5866. Scout will connect you to a travel agent to help rebook. For time-sensitive disruptions — missed flights, cancellations while at the airport — Scout prioritizes getting you connected with help quickly.

Accessibility Needs

When completing your booking, you can request airline assistance for:

• Developmental and/or intellectual disabilities
• Wheelchair required for distances within airport but can walk to seat
• Blind or vision impaired passenger
• Deaf or hearing impaired passenger
• Service animal
• Courtesy assistance through the airport
• Meet and assist service
• Does not speak English

For needs not listed here, contact your airline(s) after booking.