Request and edit traveler details

Airlines and hotels require traveler-specific information, such as legal name and date of birth, to complete reservations. When you’re booking on behalf of a guest, Juno can request their traveler profile by email before you confirm the booking. Passport editing is available when passport details are available for the customer organization, independently of expanded profile features. Expanded preferences are available only when the expanded traveler-profile features are enabled for the customer organization you are booking for, not based on your servicing agency’s settings.

When Traveler Details Are Needed

You’ll see the traveler profile status on the confirmation step of both the flight and hotel booking flows. If the guest hasn’t submitted their profile yet, you’ll see an option to request it.

You can also initiate a traveler profile request directly from the booking banner on the guest’s detail page, before opening the full booking flow.

Before you confirm a booking, every traveler needs a legal first and last name and a date of birth. Flights also need each traveler’s gender, and some flights accept only Male or Female. Flights, hotels and rental cars also need a phone number on the guest’s account so the traveler can be reached in an emergency; hotel room blocks do not. When something is missing, the traveler card marks it as Required and Update traveler profile opens the form so you can add it.

Requesting the Profile

From either the booking banner or the confirmation step, click Request Traveler Details. Juno sends the guest an email asking them to log in and complete their traveler profile. While waiting, the booking banner updates to show an “Awaiting traveler details” state.

Sending a Reminder

If the guest hasn’t responded, click Send Reminder from the booking banner on the guest’s detail page. This re-sends the profile request email to the guest.

What Your Guest Sees

When the guest follows the link in the request email, they see a form titled “Complete your traveler profile.” The form asks for their legal name, date of birth, and other traveler details, with fields such as TSA Known Traveler Number where applicable. If the booking includes companions, they’ll be prompted to add companion profiles as well. When passport editing is available for the customer organization, guests can add passport details by editing a saved profile.

At the bottom of the form, a note confirms: “Your coordinator will be notified once you save your profile.” After they click Save, they’re taken to the awaiting booking page where they can see your progress.

What Happens After the Guest Submits

Once the guest submits their traveler profile, the booking banner updates to show that you’re ready to proceed. Return to the booking confirmation step — the guest’s profile will now appear in the traveler selection list, and you can confirm the booking.

Create a missing traveler profile while servicing a trip

If you’re a travel agent servicing a trip and the guest hasn’t completed their traveler profile, you can create it for them instead of waiting. On the trip’s Traveler tab, the Traveler card shows “This traveler hasn’t completed their profile yet.” Click the + (Create traveler profile) button to open the same traveler profile form you use to edit one. Confirm the traveler’s legal first name, last name, and date of birth exactly as they appear on their government-issued ID, add any other details you have, then click Save changes. Juno fills in whatever it already knows about the guest.

A date of birth that makes the traveler under 18 needs an extra confirmation before the profile can be created. If you change the date of birth, confirm it again.

Once the profile is created, the profile editor opens so you can add the rest of the traveler’s details. The new profile is saved to the guest’s Juno account and is used for their future bookings. You can create a profile only for a trip you’re authorized to service, and creating one never replaces a profile the guest already has.

Traveler profile on the invite page

When traveler profiles are turned on for your organization, the invite page shows the guest’s primary traveler profile: their legal name, date of birth, a masked Known Traveler Number, a masked passport when passport details are available, and how many loyalty programs they have saved.

• On a draft invite, the Traveler profile card appears above Agent notes. Click Edit profile to open the editor.
• On a submitted invite, click View details in the bottom-right corner, then open the Overview tab. The Traveler profile section sits between Invite details and Policies. Click the pencil icon to open the editor.

If the guest hasn’t completed a profile, you’ll see “This traveler hasn’t completed their profile yet.” Click Create traveler profile (the + icon in the side panel) to open their traveler profile form, enter their legal name, date of birth and any other details, then save. If the guest’s account is still being set up, you’ll see “Traveler profile is not available yet.” Try again in a few minutes.

You need permission to invite travelers or manage users, and access to edit the invite. Otherwise, including for view-only coordinators, this section doesn’t appear. Companion profiles are still managed from the booking confirmation step.

Edit an existing traveler profile

While booking on behalf of a guest, open the booking confirmation step and choose Edit on the traveler’s profile. For a companion, use the profile’s three-dot menu and select Edit. You must have access to edit the traveler for that trip. Save a newly created profile before editing its passport details or, when available for the customer organization, optional preferences.

Passport details

If passport details are available for the traveler’s organization, open Passport to add, replace, or remove the traveler’s passport. Otherwise, the Passport section doesn’t appear. Adding or replacing a passport requires its number, issuing country, nationality, and printed expiration date. Enter nationality separately from issuing country; the expiration date must be today or later, measured in UTC. Click Save changes to save your edits.

An expired saved passport shows a warning but can remain unchanged while you edit other details. Passport details are shared across the traveler’s organizations. Saving passport details alone does not send them to a travel supplier. When passport details are available, for international flights booked through Sabre or Spotnana via Atlas, including itineraries with an international connection, Juno includes each selected traveler’s complete, valid, unexpired saved passport in the booking request. For domestic bookings through these paths, Juno sends no passport. This does not remove or prevent use of a passport already saved independently with the provider. See passport details for the full instructions.

For Spotnana bookings, the passport is sent for that booking without changing the passport saved in the provider’s profile. If Juno cannot preserve the traveler’s other saved provider documents while adding the passport, the attempt stops with Your saved travel documents need review. Direct the guest to Contact support on that screen rather than choosing different flights. See saved travel documents need review.

Rental car loyalty programs

You can open Loyalty programs and find Rental cars while editing an existing traveler during a rental car booking. Click Add rental car program to choose a program and enter the membership number, or click the remove icon to delete a membership, then click Save changes. A membership for a program that is no longer offered can be kept or removed but not edited. Rental car memberships are shared across the traveler’s organizations, and saving them does not update an existing reservation or a booking already in progress. See rental car loyalty programs for the full instructions.

Optional travel preferences

When the expanded traveler-profile features are enabled for the customer organization you are booking for, authorized coordinators and agents can view and edit the traveler’s Traveler preferences while servicing the trip. These include preferred and excluded airlines, departure airports, hotel chains, and rental vendors, plus seat, room, floor, smoking, and contact preferences. Rank preferred lists strongest-first by dragging; lists of values to avoid have no ranking. See travel preferences for ordering, clearing, and list restrictions.

You can also record up to 100 individual properties under Specific hotels to avoid. Unlike Hotel chains to avoid, these selections apply only to the selected properties, not their entire chains, and have no ranking. See specific hotels to avoid for how to search, find hotels under Find by location, and remove selections. Recording these selections does not filter search results or block bookings.

Structured preferences, including specific hotels to avoid, are shared across the traveler’s organizations. Other notes for the customer organization you are booking for are available to authorized staff managing its travelers or servicing their trips, including authorized travel agents. Guests cannot see these notes in their own profiles.

No empty preference section appears when nothing is saved. The traveler can also edit their own shared preferences in the guest profile. When expanded profiles are not enabled, Seat preferences (in profiles that show flight preferences) and any available passport details remain editable, and hidden preference values are kept.

Save corrections before confirming a booking. Profile changes apply to future bookings; saving preferences does not change search results, an existing reservation, or a booking already in progress.